Frequently Asked Questions

1. Where can I get support for Snyk ?

To get support on Snyk:

• #AppSec slack - Try searching through this channel to find useful info!
• #snyk-equinor-bridge (Monitored by Snyk)
• Snyk Support (Here you can also check support tickets previously raised by others in Equinor.)

Detailed information available here.

2. Why is Snyk unable to process supported files ?

Here are some discussions around it:

• The most likely reason is line endings
• Or, the file encoding

3. Confused about how to solve specific issues detected in Snyk?

Check below some interesting conversations:

• Cross site scripting in Flask Api
• A discussion around path traversal

4. How would I address vulnerabilities ?

Read more about dealing with vulnerabilities here.

5. Where can I check the status of Snyk services ?

The status of snyk services can be checked at https://status.snyk.io.